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Controversial LTA video triggers public outcry amid SimplyGo criticisms

LTA’s recent Facebook video upload titled “Get to Know Us Better” amidst SimplyGo complaints has garnered criticism from netizens who assert that LTA lacks sensitivity in addressing public concerns.




SINGAPORE: The Land Transport Authority (LTA) in Singapore has faced a surge in complaints and criticism, spanning over a week, following their announcement on 9 January regarding the upgrade of EZ-Link to SimplyGo for public transport.

The primary point of contention among Singaporeans has been the perceived inability of SimplyGo to display fare or balance information promptly upon tapping in public transport.

Despite the LTA’s clarification and confirmation that the SimplyGo card does have the capability to show fare and balance, with the delay attributed to processing time on the machines, grievances from Singaporeans continue to reverberate.

Rather than directly addressing the concerns of citizens or engaging in a meaningful dialogue about the issue, the LTA took an unconventional approach.

On 16 January, they uploaded a video to their Facebook page using a popular social media trend template.

In the video, captioned “Get to know us better”, every sentence is initiated with the phrase, “We are from LTA,” as the representatives proceed to share purportedly interesting facts about the organization.

One of the female staff members mentioned, “We are from LTA, that’s why we know every single MRT station name on every single line… kind of.”

Meanwhile, a male staff member remarked, “We are from LTA, of course we tell all our friends and family to walk, cycle, and ride.”

This unconventional approach by the LTA has sparked further discussion and critique.

Controversial LTA video sparks public outcry and satirical responses on social media

Since its upload, the video has garnered over 50 thousand views.

Notably, numerous netizens expressed their grievances towards the Land Transport Authority (LTA) in the comments section.

Additionally, the same complaints resonated in a discussion post on Reddit.

One Redditor criticized the LTA, suggesting a lack of sensitivity by creating a video amidst numerous complaints about SimplyGo.


Another Reddit user commented with a touch of satire, suggesting that individuals at the Land Transport Authority (LTA) drive cars to work, ostensibly to observe commuters at bus stops and gain insight into their experiences.

This humorous observation adds a layer of irony to the ongoing discussion, raising questions about the methods employed by LTA to understand the concerns of public transport users.

LTA comment

A Redditor humorously remarked in a satirical tone, suggesting that individuals at the Land Transport Authority (LTA) opt for driving to work to avoid using their own perceived overcomplicated product.

LTA comment

Another user took a satirical tone, playfully highlighting LTA’s perceived inability to address issues promptly: “We’re from LTA, we still can’t solve your problems. We’re from LTA, so we decided to post this ambiguous video to distract you! We’re from LTA, we can act blur and pretend nothing is wrong too. We’re from LTA, Later than Answer, ok?”


One Redditor, expressing resignation towards the situation, noted that the general public may not have much influence over the SimplyGo issue as long as the authorities remain inactive.

Ultimately, the sentiment conveyed is that Singaporeans may have no choice but to accept and adapt to the situation.


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In many advance societies, progressive culture, wise and smart politicians worth their Mega salaries, if any, see to it they make their electorate lives easier and productive, they make loud statements, HUGE statements, that shakes, and enact their actions to achieve what they say – SIMPLE AS THAT, and anything else SIMPLY CANNOT GO.

Here the PAP is forever wimping, whinning, blaming at the people instead of owning up, MAN ENOUGH to change course for the BOLD, BROAD BENEFITS to those under their care and charges.

Don’t know when to quit, yeah?

Sad if a gov body has to Self-advertised how “good” that they are.

We are from Lousy Transport As.holes!!

A video where both employees, assuming they are of LTA, especially the male, … requires serious elocution lessons, if he’s seriously gonna be the designated face and voice of the LTA !!!

Some may deem me, out of line or overly critical, but, … go take another listen and tell me if I’m out of order, … or not.

Anyways, them at the LTA are entirely brainless, … … to release a meaningless and message~less video amidst a “shit storm” of their own making !!!

We are from LTA. We were totally fuxking morons to think pedestrians and cyclists can shared the existing 1.5m wide pathways harmoniously.

We are from LTA. Just a reminder to top up your stored value cards more frequently as we will be increasing fares more frequently.

We are from LTA. Our video is damage control that our ex-million$ minister is being charged for Corruption.

We are from LTA, we Ownself Praise Ownself, dun need for commuters’ input nor feedback.

These LTA top positions are living in another world. Their atas opulent ivory tower offices and very fat and highly compensated salaries and perks that we can only dream of.

You think they care for the ordinary little men and women who are struggling in life?

Remember that Cleopatra Saw ex-CEO who messed up MRT big time and making hundreds of thousands commuters suffered constant MRT breakdowns? She’s still able to walk away unscathed with countless millions $ and a few supercars.

Amidst the furore, the LTA has come up with a brainless video that tells us ZERO?

Frankly, if I were with LTA, I would keep quiet about it seeing that Singaporeans are angry at the moment.

This is what our civil service without the service has been reduced to.

Really pathetic!!!!!!

We’re from LTA,
Our minister in charge has just being indicted for 27 charges in court.

And we have recently raised your fair!

Iswaran is supposedly going to return all the pay he was getting while on suspension of duty. Does this mean that Chee Hong Tat is going to get all of it since he was covering Iswaran’s duty?

They are going ahead with the implementation as it is stated in the cash top up machines. We must show our grit by voting in Opposition in the Transport State Minister’s constituency. We mustn’t allow them to bully us into acceptance. It is social engineering at State level.

We are from LTA.

We prefer to drive to work to play n to shop. We do not need simple cards.