Alvin Tan advocates for goodwill payments over mandatory scam victim reimbursements
During a Parliamentary sitting on Tuesday, Minister of State for Trade and Industry Alvin Tan emphasized the option for banks to provide goodwill payments to scam-affected customers, encouraging greater accommodation from financial institutions.
Additionally, Minister Tan said it depends on the case-by-case basis when WP Chairman Sylvia Lim questioned whether the Shared Responsibility Framework’s (SRF) “waterfall” approach might grant banks a ‘free pass’ if they fulfill the prescribed duties, absolving them of financial losses as depicted in the framework’s case studies.