CCCS-warned Bukit Panjang salon faces new allegations of overcharging customers

CCCS highlighted the actions taken by Natural Salon to rectify its practices, which included modifying the banner displaying “misleading or inaccurate prices” and ultimately removing it altogether.

The salon also fully refunded the affected consumers, according to CCCS.

Separately, Natural Salon had also given an undertaking to CCCS that it will, amongst other things, stop engaging in unfair practices identified by CCCS and those listed under the Consumer Protection (Fair Trading) Act (CPFTA).

The salon pledged to transparently present crucial information for consumers, such as pricing and disclaimers, in a “clear and prominent” manner on its advertising and marketing materials.

Acknowledging these efforts, CCCS accepted the salon’s commitment but issued a warning.

Allegations of overcharging emerged on Google reviews against the salon

However, a check on Google review, it appears that there are ongoing complaints from certain customers who claim they were allegedly overcharged at the salon.

One user, for instance, reported an incident to the police in May 2022, alleging being misled and charged S$1200 for a hair colour and keratin package.

The customer mentioned that upon expressing disinterest, the salon staff allegedly insisted on a S$1200 payment, indicating that without the package, the same services would cost as much.

The same customer also noted that neighbouring shops had reportedly seen the police visit the salon on multiple occasions.

Another customer accused the salon of using misleading advertising tactics for a S$9 haircut offer, only to pressure customers into purchasing additional services.

At the time of payment, the customer was asked for S$25, despite the advertised price being S$9.

11 complaints reported against the salon in 2023

According to the online media outlet Mothership, Melvin Yong, President of the Consumers Association of Singapore (CASE), responded to the recent allegations concerning the salon.

He confirmed that the regulatory body had received a complaint against K Salon involving the complainant’s mother being unexpectedly charged an additional amount for treatment without prior notification.

As the complaint is under review for resolution, Mr Yong mentioned that CASE is currently unable to provide further comments on the matter.

Furthermore, Yong added that from 1 January to 5 December 2023, CASE had received a total of 11 consumer complaints, including the aforementioned issue, against the salon.

Consumers reported experiencing coercive sales tactics during their visits for hair-related services at the salon.

They also claimed that the salon charged them higher amounts than initially quoted for additional services or treatments without their consent.

Yong highlighted that such actions fall under unfair practices according to the CPFTA.

He encouraged consumers who encounter similar practices to seek assistance from CASE through their hotline (6277 5100) or website.