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DBS online banking and payment services experience widespread outages

DBS Bank experienced widespread outages in online banking and payment services on Saturday (14 Oct), leaving customers unable to access their accounts. The bank is reactivating its branches to assist customers with their transaction requests.



SINGAPORE: DBS Bank, one of Singapore’s leading financial institutions, faced a major service disruption on Saturday (14 Oct), with online banking and payment services experiencing significant outages. Customers also reported difficulties in withdrawing cash from ATMs.

Numerous customers attempted to log in to DBS’ digital banking services, only to be met with an error message that read: “We are experiencing heavy traffic to our services. You will be redirected shortly. Alternatively, please log in later.”

Concurrently, some customers reported issues with using DBS’ PayLah! mobile payment services.

Downdetector, a website that monitors service disruptions, recorded a sudden surge in reports related to DBS, with more than 3,900 reports flooding in by 4:00 pm.

Many disgruntled users took to DBS’ official Facebook page to express their frustrations, with dozens of comments lamenting the service outage and its impact on their banking transactions.

In response to the disruption, DBS issued a statement via its official Facebook page, saying, “Our customers are not able to access our banking services for the time being. We seek your patience while we actively work to resolve the issue. We are reactivating our branches to assist you with your transaction requests. Please be assured that our systems are uncompromised. We will provide updates here as soon as they become available. We are sorry for the inconvenience caused.”

The outage has raised concerns among customers about the reliability of digital banking services, especially in a time when online transactions have become increasingly integral to daily life.

DBS has not provided a timeline for when services will be fully restored, but users are advised to stay updated through the bank’s official communication channels for further information.

Similar spikes in outage reports were also noted for popular platforms such as WhatsApp, Facebook, and Singtel, among others, suggesting a broader issue with online services during this timeframe. Although, popular social media platform, X (formerly Twitter) does not seem to have the same issue.


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Honest Mistakes ! Honestly Gupta should resign !!!!

This is not the 1st or 2nd time. Gosh !!!

Here we go a~gain !!!

DBS has taken over from MRT, … for regular and expectant interruptions, disruptions and commotions !!!

The two have probably agreed to take turns, … to be the causation of misery for its users !!!

PM~in~waiting have repeatedly stated that SillyPore is small, … so any disconnect by either, will have little to no impact on the equally small population !!!

Singaporelarly said indeed !!!

What do you expect? Banks like DBS, UBS, UOB, StanChart, Bank of America Merril Lynch, CitiBank, Visa etc. staff and places like Changi Business Park and MBFC are all 90% CECA trash from India!!! They are all incompetent with fake or rubbish third world qualifications. Crazy and evil LHL and PAP basturds let it happen!!! LHL has been screwing and backstabbing Singaporeans for the last 15 years!!! We have to kick out PAP basturds and CECA trash from India to get our jobs back. PAP basturds are enjoying life with their million dollar salaries, and we Singaporeans are suffering because… Read more »

Last edited 8 months ago by SAFSAF SAFSAF

First world until proven third

And Lawrence Wong wanna talk about Rules Based Order. I think more likely the Democrats, Republican, Lee and Russia plus China Herd Empires Order. Rules based Order But Never apply to the Elites is just to hookwink others.

CEO Piyush Gupta, talk as if he knows World Banking but own Ass he doesn’t know how to wipe clean.
Haiz. How many times already Now.

They planning to remove the Token authentication when ppl dun even trust their digital apps. Dunno is bank servicing the ppl or the ppl need to buy into their new novelty.

DBS, keep to traditional banking methods and offer digital and online banking as in experimental banking for those who choose to use it. Don’t force a system that has not been mastered on the customers. Your credibility is at stake.

Make ministerial statement in parliament.
All ok.
No problem

Parliament is the end all and be all.
Under one roof.

Gupta must responsibility, take all the lousy subpar south asian tech wannabe buddies with him and balik Kampong!

Gupta must resign. Period.

As long as the village head remains, employing ‘ village ppl’ or out sourced to similiarly theme village outfit, YOU DICK HEADS WILL JUST HAVE TO LIVE WITH IT AND ‘ENJOY’ A FEW BREADOWN A YR WHILE VILLAGE HEAD TAKES MILLIONS AS PAY PACKET HOME…EVERY YEAR!!
SONG BO, SINKE?😆😆😆😆😆😆😆😆😆🤣🤣🤣🤣🤣🤣

Force people to go digital but system is still sub-par or worse. Is it the I.T. department all farmed to a 3rd world cheap labour where the people started to cheat and bribe from a young age?

Mee Siam Hum will step up and say : Lets Move On. tsk tsk tsk

Mana Ada Systems have sleeping all this while? LoL