SINGAPORE: On Wednesday (Nov 1), numerous public hospitals and polyclinics in Singapore were hit by a significant technical disruption, rendering their websites inaccessible to users.
Among those affected were prominent healthcare institutions, including Singapore General Hospital, National University Hospital, and Tan Tock Seng Hospital.
Notably, the outage extended beyond individual hospital websites, impacting the online portals of Singapore’s three key public healthcare clusters: SingHealth, the National Healthcare Group, and National University Health System.
Users attempting to access these sites were met with error messages indicating that the respective URLs could not be retrieved.
The disruption also encompassed the website of Synapxe, the national health tech agency, which plays a crucial role in facilitating the operations of 46 public healthcare institutions, including acute hospitals and polyclinics.
Additionally, it supports a network of approximately 1,400 community partners, ranging from nursing homes to general practitioners.
In a related development, the website of the Agency for Integrated Care (AIC) was similarly affected, suggesting a widespread technical issue within the Singaporean healthcare digital infrastructure.
At 1:39 p.m., there were signs of recovery as the Synapse website became accessible to users once more. However, other public healthcare facilities’ websites continued to remain inaccessible, prolonging the inconvenience for users seeking online information and services.
As of now, the mobile phone applications of the affected hospitals remain functional, providing some respite amidst the website outages.
While the technical glitch appeared to be confined to the public healthcare sector, the websites of private hospitals, notably Mount Elizabeth Novena and Raffles Medical Group, remained unaffected, maintaining their online presence and services.
Amidst the disruptions, the Ministry of Health and HealthHub websites continued to operate smoothly, serving as reliable sources of information for concerned individuals.
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