DBS and POSB restore internet banking services after hours-long outage
DBS and POSB internet banking services, disrupted for hours on 2 May, resumed by 8pm, DBS confirmed. The bank identified and addressed the issue promptly, reassuring that funds remained secure and cards and ATMs were operational.
SINGAPORE: DBS and POSB internet banking and payment services have been restored after facing a disruption for several hours on Thursday (2 May).
The services were fully functional again by approximately 8pm, confirmed by a DBS update on Facebook shortly thereafter.
The outage, first reported by users around 5:45 p.m. and documented on the Downdetector website, prompted immediate action from the bank, which announced its awareness and ongoing recovery efforts by 6:54 p.m.
DBS responded to the high traffic with a message on its mobile app, indicating that digital services were temporarily unavailable and urging users to try logging in later.
"We have identified the issue and have activated measures to recover the services," the bank stated, assuring customers that their credit and debit cards were still operational for payments, and ATMs were available for use.
DBS also advised Wealth clients to contact their relationship managers for trading activities, while Vickers and mTrading customers were directed to the Vickers hotline for assistance.
The bank emphasized the security of customer funds throughout the disruption. "Please be assured that your monies and deposits remain safe. We are sorry for the inconvenience caused," the bank's statement added.
The frustration among users was palpable, particularly during dinner time when many found themselves unable to pay for food or drinks.
"Paylah paynow and DBS app all not working Always got issues" one user commented shortly on X (formerly Twitter) after the outage was reported.
This latest incident comes on the heels of a decision by the Monetary Authority of Singapore (MAS) to allow DBS to resume its non-essential activities after a six-month halt which it imposed due to a series of service disruptions last year.
MAS, however, retained the heightened penalty multiplier of 1.8 times on DBS' operational risk-weighted assets, demanding continued improvements in service reliability.
