Gojek to implement transaction fee up to 60 cents for cashless payments starting Nov 1

SINGAPORE: Ride-hailing Gojek has announced that it will be introducing a transaction fee for cashless payments made by passengers starting from 1 November 2023.

This move is aimed at ensuring the continued reliability and accessibility of its services for all customers.

The transaction fee, described as “a structure that is not new in the Singapore market,” will be reflected in passengers’ receipts as a separate component known as the “Payment Transaction Fee.”

The fee will vary based on the distance traveled by the customer, ranging from S$0.10 to S$0.60.

It’s important to note that this fee will only be applicable to passengers using non-cash payment methods for their trips.

To ease the transition for customers, Gojek will introduce a promotional code, “GOJEK555,” which will offer a 15% discount on rides, capped at S$5, starting from Nov 1.

Additionally, the ongoing “925 promo” for trips between 9 am and 5 pm on weekdays will continue, allowing customers to enjoy discounts of up to S$13 by using the code “925.”

Gojek reduces service fee for drivers

In addition to these changes for passengers, Gojek will also be reducing the service fee for drivers in Singapore from 15% to 10%.

This reduction will be in effect until “at least the end of 2024,” as part of Gojek’s commitment to support its drivers and ensure they can maintain a sustainable livelihood on the platform.

“Reducing the service fee will help to increase drivers’ take-home earnings while ensuring Gojek’s services remain reliable and accessible for consumers,” the company said.

This initiative not only benefits the drivers but also supports Gojek’s ongoing efforts to boost driver supply throughout the day, ultimately enhancing the overall customer experience.

Gojek said these changes are a response to the increased demand for ride-hailing services and the rising operating costs for drivers.